Lisa Support

Need help with Lisa? You can find answers to common questions below or contact us directly.

Contact Support

If you experience a problem, have a question, or want to share feedback, send us an email.

Please include a short description of the issue, the device you are using, and any error message you saw.

Email Support

Email: Lavrans.gloersen@icloud.com

We aim to respond within 2 business days.

Frequently Asked Questions

How does Lisa create recipes?

Lisa uses artificial intelligence to generate recipes based on the ingredients, preferences, and filters you provide.

How do I restore my subscription?

Open the subscription page in Lisa and select Restore Purchases. Make sure you are signed in with the same Apple ID that was used for the original purchase.

How do I cancel my subscription?

Subscriptions are managed by Apple. Open the Settings app on your iPhone, select your Apple ID, then choose Subscriptions and select Lisa.

I paid for Pro, but the app still shows Free.

First, select Restore Purchases on the subscription page. If the issue continues, close and reopen the app, then contact support with the email address connected to your Lisa account.

Why was a recipe not generated?

Recipe generation may occasionally fail because of a temporary network or service issue. Check your internet connection and try again. If the issue continues, contact support.

Are AI-generated recipes always accurate?

No. AI-generated recipes may contain mistakes. Always review ingredients, allergy information, cooking times, temperatures, and food-safety guidance before preparing or eating a recipe.

How can I delete my account?

Use the account-deletion option inside the app if available. You may also contact support and request deletion of your account and associated data.

Does deleting my account cancel my subscription?

No. Deleting your Lisa account does not automatically cancel an App Store subscription. You must cancel it through your Apple ID subscription settings.

How is my information handled?

Please read our Privacy Policy for information about data collection, processing, storage, and your privacy rights.